Third Leg Frequently Asked 3PL Questions

Third Leg is a Melbourne based 3PL, which means we take care of the behind-the-scenes logistics that keep your brand moving. We store your stock, pick and pack your orders, ship them to your customers, and help manage returns too. We can also handle extras like custom packaging, inserts, and integrations with your online store. In short, we make fulfilment easier, faster, and far less chaotic, so you can focus on growing the brand instead of chasing boxes and tracking emails.

Our pricing is tailored to what you actually need, not padded out with mystery fees and nonsense. It usually depends on things like how much stock you’re storing, how many orders you’re sending, how many items go in each order, and whether you need extras like custom packaging, inserts, or returns handling. Shipping costs are quoted separately based on where your orders are going. The best way to get accurate pricing is to send us a few details, and we’ll put together a clear, custom quote.

Our services are best for growing eCommerce brands and product-based businesses that are ready to stop packing orders on the floor, in the garage, or between everything else on the to-do list. If you’ve got stock to store, orders to send, and a brand that’s picking up pace, we’re built for you. We work especially well with businesses that want a reliable 3PL partner, flexible support, and fulfilment that can scale without turning into a daily headache.

Yep! How could we not? We’re more than happy to handle kitting, custom packaging, and branded inserts, because we care about the unboxing experience just as much as you do. Whether it’s a simple promo flyer or a fully customised pack-out, we’ll make sure your orders arrive looking sharp, on-brand, and ready to impress.

Our warehouse and team are proudly based in Melbourne, but we ship Australia-wide (and beyond). Want to visit the warehouse? Go ahead! We love showing off our space – and it’ll give you peace of mind at the thought of handing over your prized inventory to us.

No stress, we handle returns quickly and without the usual drama. We check the condition of each item, restock anything that’s good to go, and keep you updated along the way. If something needs extra attention, we’ll flag it. Simple, fuss-free, and one less thing for you to deal with.

Orders usually go out the same day, because we’re not in the business of letting them sit around looking lonely. Fast dispatch is a big part of what we do, and it helps keep your customers happy and your brand moving. Of course, exact turnaround can depend on order cut-off times and volume, but in general, we like to get things packed, out the door, and on their way without the drama.

Of course! Just give us a heads-up first. Forklifts and surprise visits aren’t always the best combo. If you’d like to drop off your stock in person, we’re happy to make it easy and help coordinate the handover properly. And yes, if you happen to arrive with coffee and snacks, we’re certainly not going to complain.

You bet. We connect with Shopify, WooCommerce, Amazon, eBay, and plenty more. Once everything’s set up, your orders flow through automatically — no spreadsheet juggling, no manual uploads, and no unnecessary mucking around. It’s all designed to keep your fulfilment running smoothly behind the scenes, so you can spend less time chasing admin and more time growing the brand.

Not physically (HR said we have to say that), but metaphorically? Absolutely. We’re the extra leg of support your business stands on when orders are flying, stock is piling up, and fulfilment needs to just work. We’re here to keep things steady, take the pressure off, and help your brand move without the wobble.

If it fits in a box or satchel, there’s a good chance we’ve already shipped something like it. Sneakers, serums, protein powder, candles, cat toys, plush dinosaurs, phone grips, puzzles, tote bags, and a suspicious number of novelty mugs. If your product’s a little different, that’s fine too. We’re used to working with all sorts of brands, and we’re always happy to chat through the details before anything lands on the shelf.

Easy. Hit Get a Quote, tell us a bit about your products, order volume, and what kind of support you need, and we’ll take it from there. We’ll put together a clear plan, talk you through the next steps, and get everything lined up for a smooth handover. Before long, your stock will be in, your orders will be flowing, and your customers will be getting those sweet little tracking emails.